CSP Registration
With Kabira Customer Support Portal (CSP), you can log, monitor, and update technical support issues. CSP requires an account for access. If you are not registered as an Authorized Contact in the CSP, we ask that you notify the registered Kabira support contact for your company, or send an email to CSP Admin with your company name, email address, location, address and phone number. New account requests are typically processed by the next business day.
About Kabira Customer Support
Kabira Customer Support is the first line of contact for customers who have questions about, or issues with Kabira products and services. Our customer support staff is comprised of experts that have an in-depth understanding of transaction-processing technologies, and are dedicated to helping our customers reduce their business risk and achieve increased agility and growth. Kabira offers a range of support plans designed to help accommodate unique customer requirements and assist organizations achieve their individual business and technology goals. Our support engineers act as customer advocates and interfaces to other groups within Kabira.
As part of the services, Kabira Customers receive:
- Support for general product queries.
- Regular product maintenance and feature updates.
- Response to issues that may arise, and best efforts to remedy those issues as appropriate.
Support Centres
Kabira support is currently available via 2 support centres around the world:
- San-Mateo, California (US) - Local hours of operations: 8am-5pm, Monday-Friday.
- Paris, France - Local hours of operations: 9am-6pm, Monday-Friday.
Support Contact Information
- Phone USA: +1-888-476-3894; +1-415-721-1981
- Phone EMEA: +33-1-4451-4599
- Email: support@kabira.com
- Web: http://csp.kabira.com
Kabira Support Holiday
2010 - Kabira North-America Holiday Schedule:
January 1st - New Year's Day; January 18th - Martin Luther King Day; February 15th - President's Day; May 31th - Memorial Day; July 5rd - Independence Day; September 6th - Labor Day; November 25th - Thanksgiving Day; November 26th - Day After Thanksgiving; December 24th - Christmas Eve
2010 - Kabira Paris Office Holiday Schedule:
January 1st - New Year's Day; April 5th - Easter Monday; May 1st - Labor Day; May 8th - Victory Day 1945; May 13th & 14th - Ascension Day; May 24th - Pentecost; July 14th - National Day; August 15th & 16th - Assumption; November 1st - All Saint's Day; November 11th & 12th - Armistice 1918; December 24 & 25th - Christmas Day; December 31th - New Year's Day
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Kabira Addresses Communications Market Need for Orchestration
San Mateo, CA - January 19, 2010 - Kabira Technologies, Inc., a leading telecommunications software provider, today unveiled a realignment of its product portfolio structure along with a new, focused strategy to become the industry's leading provider of Orchestration software. Kabira's product suites will be offered under the name, ORCHESTRATION by KABIRA™ and represents a planned approach of building products specifically designed to simultaneously reduce both 'Cost of Growth' (COG) and 'Time to Revenue' (T2R). Within this new product portfolio are three product suites that represent current areas of concentration for Kabira.
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Kabira Enhances its Leading Kabira Provisioning and Service Activation Solution by Integrating with Aktavara's Dynamic Network Inventory Technology
Orlando, FL - December 7, 2009 - Kabira Technology announced a technology partnership with OSS software vendor Aktavara today at TMForum's Management World Americas. This partnership will integrate Aktavara's x.akta dynamic network inventory management technology into the widely implemented Kabira Provisioning and Service Activation (KPSA) solution. By pre-integrating x:akta into KPSA, Kabira is providing a comprehensive service fulfillment solution, enabling wireless and broadband service providers to reduce implementation costs while accelerating time-to-market for new services.
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