CSP Registration
With Kabira Customer Support Portal (CSP), you can log, monitor, and update technical support issues. CSP requires an account for access. If you are not registered as an Authorized Contact in the CSP, we ask that you notify the registered Kabira support contact for your company, or send an email to CSP Admin with your company name, email address, location, address and phone number. New account requests are typically processed by the next business day.
About Kabira Customer Support
Kabira Customer Support is the first line of contact for customers who have questions about, or issues with Kabira products and services. Our customer support staff is comprised of experts that have an in-depth understanding of transaction-processing technologies, and are dedicated to helping our customers reduce their business risk and achieve increased agility and growth. Kabira offers a range of support plans designed to help accommodate unique customer requirements and assist organizations achieve their individual business and technology goals. Our support engineers act as customer advocates and interfaces to other groups within Kabira.
As part of the services, Kabira Customers receive:
- Support for general product queries.
- Regular product maintenance and feature updates.
- Response to issues that may arise, and best efforts to remedy those issues as appropriate.
Support Centres
Kabira support is currently available via 2 support centres around the world:
- San-Mateo, California (US) - Local hours of operations: 8am-5pm, Monday-Friday.
- Paris, France - Local hours of operations: 9am-6pm, Monday-Friday.
Support Contact Information
- Phone USA: +1-888-476-3894; +1-415-721-1981
- Phone EMEA: +33-1-4451-4599
- Email: support@kabira.com
- Web: http://csp.kabira.com
Kabira Support Holiday
2008 - Kabira North-America Holiday Schedule:
December 24th - Winter Holiday; December 25th - Christmas Day
2008 - Kabira Paris Office Holiday Schedule:
December 25th and 26th - Christmas Day
2009 - Kabira North-America Holiday Schedule:
January 1st - New Year's Day; January 19th - Martin Luther King Day; February 16th - President's Day; May 25th - Memorial Day; July 3rd - Independence Day; September 7th - Labor Day; November 26th - Thanksgiving Day; November 27th - Day After Thanksgiving; December 24th - Winter Holiday; December 25th - Christmas Day
2009 - Kabira Paris Office Holiday Schedule:
January 1st and 2nd - New Year's Day; April 13th - Easter Monday; May 1st - Labor Day; May 8th - Victory Day 1945; May 21st - Ascension Day; June 1st - Pentecost; July 13th & 14th - National Day; August 14th, 15th and 17th - Assumption; November 1st - All Saint's Day; November 11th - Armistice 1918; December 25th - Christmas Day
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Kabira Brings Latest Technology to Premier Pan-African Telecom Event, AfricaCom
London, UK - November 6, 2008 - Kabira Technologies, Inc., a leader in extreme transaction processing software for global enterprises, will showcase its industry-leading provisioning, charging and mobile payments solutions for communication service providers at this year's AfricaCom. The 3G AfricaCom conference and exhibition will be held on November 18th and 19th in Cape Town, South Africa, and is the premier event for the pan-African communications industry.
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3 UK Grows Messaging Business with Kabira Transaction Platform
London, UK and San Mateo, CA - October 30, 2008 - Kabira Technologies Inc., a leader in high performance transaction processing software for global enterprises, today announced that the UK mobile service provider, Hutchison 3G UK Limited (3 UK), operating under the '3' brand, has integrated its messaging infrastructure using the Kabira Transaction Platform(TM) (KTP). Kabira's scalable transaction software platform will enable 3 UK to manage increasing demand for its messaging services including MMS, SMS and email for UK customers.
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Kabira Technologies Announces Integrated Policy Management Capability with Release 2.0 of its Convergent Charging Platform
San Mateo, CA, - September 16, 2008 - Kabira Technologies, Inc. (Kabira) today announced the release of Kabira Charging 2.0, its convergent charging, mediation and policy management platform software. By integrating fine-grained control and charging for services onto a unified, extreme transaction platform, Kabira Charging 2.0 enables service providers to achieve substantial business efficiencies while supporting the rapid creation of new product offerings and creative charging models - including multi-play bundles.
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